Custom Retractable Banners

Image Gallery

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Frequently Asked Questions

Product Specs

• What is a retractable banner?
• A retractable banner is a sign enclosed in a metal base that can then be pulled out of the base for display purposes. These banners are a great marketing and advertising tool for companies and their products or services, so you typically see them at a lot of trade shows and events. They are made for indoor use but can be used outside if used for shorter periods of time and not during harsh weather conditions.
• Are ‘retractable banners’ and ‘pop up banners’ the same thing?
• Retractable banners and pop up banners are similar in some areas. Both banners come attached to some kind of metal or plastic frame and are often used at tradeshows, conferences and events. But, retractable banners and pop up banners are different, so you can’t use the two terms interchangeably. The key difference between the two is the style of the frame. Like the name says, retractable banners use a retractable frame where the banner pulls out from the base of the metal stand and secures to a back vertical support bar for its stability. Pop up banners use expandable aluminum frames that extend outward. This stand locks into its outward position by attaching the swinging latches all the way through the frame.
  Having said all of this, most people will still use the terms retractable banners and pop up banners interchangeably. Whichever term you decide to use just make sure that you specify what kind of frame you need as well as the functionality or end use of said frame and banner. This will help ensure we are on the same page.
• Are retractable banners easy to move around?
• Yes. Retractable banners are lightweight and portable, so they are easy for one person to move and reposition, as well as setup and takedown. We also provide a carrying case with a shoulder strap that makes traveling with your banner to and from trade shows and other events as easy as carrying a lightweight duffle bag.
• What materials can my graphic be printed on? What are the differences and advantages of these materials?
• You can print your graphic on vinyl or fabric. Vinyl is the more affordable option of the two and has more of a matte finish, while fabric banners are more vibrant because they’re printed using a dye sublimation process. Vinyl is also a durable outdoor option since the material is water and fade resistant, but it can also be used indoors. Our fabric material is a great indoor option, and it’s also scratch resistant and has curl-free edges. Despite vinyl typically being used outdoors, if your end use is extended or permanent outdoor use we recommend our standard vinyl banners instead of a retractable banner with the vinyl option.
• Can your retractable banners be double sided?
• No, our retractable banners cannot be double sided. You can only print on one side of the banner.
• How is my graphic(s) attached to the retractable banner?
• Your graphic is printed either digitally (vinyl) or through a dye sublimation (ink is first printed on the fabric and then infused into it through heat and pressure) process. Either way the banner is then attached to the retractable portion of the banner stand which is found inside of the stand that sits on the floor. You then pull your banner up and out of the base unit before locking it into position with the adjustable pole.
• Can I swap banners on the same stand?
• Yes, whether you are using a vinyl or fabric banner you are able to switch out your banner. We strongly recommend having a professional exchange your graphics though because your retractable banner is spring loaded and attempting to do this yourself without knowing how could cause damage to the stand and possibly injury as well.
• Is there anything over the top of the graphic to protect it?
• No. Nothing is printed over the top of your graphic. It is printed directly onto or into the vinyl or fabric banner respectively, as outlined above.
• How big is the banner area? Can this be changed?
• The viewable banner area on a 24” x 92” retractable banner is 24” x 88”. The viewable banner area on a 36” x 92” retractable banner is 36” x 88”. While the actual sizes of our retractable banners are both 92" high all designs should be done at the 88" height. The additional 4" of height is bleed that we will add to your design. This bleed is the portion that will be attached to the base of your stand and will not be visible. The width (24", 36") on both of these areas is unchangeable. If, however, you would like to decrease the height on either of these sizes, you can simply leave the lower portion of your graphic blank. Then, when you pull your banner out of the base, you simply pull it up to where your graphic ends. You can go as low as 70” in height.
• Do you offer different sizes for your retractable banners?
• Yes, we currently offer 24” wide x 88” high and 36” wide x 88” high in retractable banners. The height can be decreased as mentioned above.
• Can my graphics be smaller than the actual banner area?
• Yes, technically you can make your graphics smaller than the area provided in the banner (banner areas provided 2 questions above). Simply leave the lower portion of your design blank or a solid color.
• Do you print your retractable banners in one color or full color?
• We currently print our banners in full color, meaning you are able to have the graphics on your banner printed in several different colors or just one if that’s all you need.
• Do you do color matching with the graphics I upload?
• We do not currently offer color matching on our retractable banners.
• Is there a certain file type I need to use when uploading my graphic(s) for my retractable banner?
• For large signs, such as retractable banners, we recommend vectorized designs or files. If you do not have a vector file then please use the highest resolution file you have. It is recommended that it be 300 dpi. We also offer free design services if you need design help getting your design created.
• What is the lifespan of your retractable banners?
• Our retractable banners should last up to 5+ years with the proper use and care. The lifespan can be even longer, but it obviously depends on what kind of conditions you use your banner in and the care you give it.
• Why isn’t there free shipping on these retractable banners?
• Per our standard policy, any rigid sign over 36” in either dimension will incur a shipping cost. Because the height of our retractable banners is 92”, we are unable to ship these banners for free. This is true even if your order includes other signs that otherwise would typically get free shipping.
• What if my graphics for the retractable banner have more than 2 colors? Will it cost more?
• No. We print all of our signs in full color, meaning no matter how many colors your banner(s) may have, your cost won’t go up. Your cost will be determined by the quantity you order, the shipping options you choose and any applicable taxes.
• Do I have to use one of your templates for my custom retractable banner?
• No. We have a vast range of templates available for you to use or start your design with. You can also contact us to take advantage of our free design services from one of our professional designers. Another option is to upload your file(s) to our design tool to create your custom retractable banner.
• Is there any assembly required with retractable banners?
• Assembly is quick and easy with our retractable banners. Simply remove everything from the carrying case, lock the pole into place, pull the banner out of the metal stand and then attach it to the pole. If you purchased a display light, you just need to take the light and attach it to the top of the stand. The entire assembly process should take only a few minutes.
• Is the case included with the retractable banner? What about the LED Light?
• Yes, the carrying case is included with the retractable banner, but the LED Light is not. The LED display light can be added to your order on the design tool or shopping cart pages by selecting it as an option.
• Do you sell just the stands themselves?
• We currently do not sell the stands by themselves.
• Will my banner and its accessories arrive in the same box?
• Yes, your retractable banner, base stand, carrying case and LED display light (if you purchased one) will all ship and arrive to your desired location in the same box.

Usage

• Can I use my retractable banner outside? Any exceptions or restrictions?
• While our retractable banners are built for indoor use, they can be used outdoors for short periods of time. The vinyl banner is your best choice since it’s more durable for outside conditions. However, we highly recommend that you refrain from using your retractable banner outside during inclement weather, especially when there are high winds, heavy rainfall and sustained cold temperatures.
• Will my retractable banner fade, scratch or wrinkle?
• With all of our banners, we use durable materials and quality ink, lending to retractable banners that don’t fade and are scratch resistant, unlike cheap, low-quality banners. Of course, with any sign there will eventually be some fading, but with the ink we use, your custom banner should remain vibrant for several years down the road. Our fabric banners are also wrinkle free.
• Will the base of my retractable banner be easily damaged?
• The stand itself, which is a durable metal stand, shouldn’t have any problems with damage. It is a sturdy base that provides excellent stability for your retractable banner. But like we explain below, you should never place anything on top of your retractable banner or stand. Also, make sure to strap it into the padded case before storing and traveling with the banner.
• What are the typical uses for retractable banners?
• The most common uses for retractable banners are in tradeshow display booths and at events and conferences to advertise and promote business products and services. They are also great to use in presentations and point of purchase displays because they are eye-catching and really draw in the attention of everyone who passes by them. Further, at events and conferences they can be used for directional signage, sign in tables and more.
• Can I reuse my retractable banner?
• Yes! Our retractable banners are quite durable and can be used repeatedly. Simply store them as per the instructions below and you should have no issue using these banners again and again for years to come. If you’d like to change out the graphic in your retractable stand, we would recommend printing one from us and then having a professional reinstall it into the base.

Installation and Care

• How do I install my retractable banner?
• A retractable banner requires very little assembly and no installation. You simply have to remove everything from the carrying case, lock the pole into place, pull the banner out of the metal stand and then attach it to the pole to assemble your retractable banner. If you purchased a display light, you just need to attach the light to the top of the stand. The assembly and takedown process — which is doing the assembly steps in reverse — only takes a couple of minutes to complete.
• How careful do I need to be pulling out my banner and putting it back in the stand?
• You need to carefully and fairly slowly pull your banner out of the stand and put it back into the stand. Pulling out or going back in too fast can damage your banner. It can also cause your banner to go in the stand crooked. Placing your banner into the base crooked can cause damage to the edges of your sign. Please use care while retracting your banner and ensure the edges of the graphic go in smoothly and centered.
• Will there be assembly instructions with my retractable banner?
• Yes, assembly instructions are provided with your banner, and you can find them inside the carrying case. Feel free to also contact us if you have any questions about assembling your banner. Though as noted above your banner should come fully assembled.
• How do I store my retractable banner?
• To store your banner, we recommend retracting your banner into the stand and then storing your stand, pole and light within the padded case. You want to keep this in a dry area at room temperature to avoid damage in-between uses. Although the base is fairly durable, do not place anything heavy on your banner, even when in the carrying case, and do not throw or drop it whether inside or outside of the case.
• Is there any kind of on-going care or maintenance needed for my retractable banner?
• Assuming that you correctly set up and take down your retractable banner, it requires little to no on-going care or maintenance. Retracting the banner into its metal stand will protect the material, whether fabric or vinyl, from any potential damage in between uses.
  Stains on a vinyl banner can be washed away with warm water and a soft, damp cloth. Never use abrasive cloths or strong cleaners on your banner because it could ruin the printing on the banner itself. With a fabric banner, launder it in your washing machine on a delicate cycle, hand wash it if it’s too big for your washer or get it dry-cleaned.