Martin's E.S.P. - Policies

The ESP Warranty
At martins esp, we have a pretty straightforward way of looking at things. Our warranty is simple: If you are not 100% satisfied with the quality of the product or the overall experience you have with ESP, simply contact us and we’ll make it right.

Our policies are all based on our warranty. Here they are in a nutshell (click on the links if you want detailed policy info):

Return Policy: We have oodles of quality assurance guidelines in place to ensure that you’ll get exactly what you ordered. But every once in a blue moon, an order arrives and it isn’t quite what you thought it would be. If that happens, rest assured that we’ll fix it. Read more

Shipping & Turnaround Policy: You pay for it, we create and ship it. Pretty simple, right? We know you want a quality product. But we’re guessing you want it fast as well. We’ve got that covered. You’ll find production times listed for every product we offer on our site, and we guarantee speedy production. Read more

Terms of Use: When you shop at ESP, you’ll get a quality, custom product. We’ll create it quickly and to your specifications, then pack it carefully and send it off. Easy breezy. Read more

Privacy Policy: At Martin's ESP, your privacy is our priority and we’re committed to protecting your privacy at all times, in all situations. The information we collect about you when you become a customer is used to process your orders and to provide a more personalized experience on our site and will never be shared. Read more

Cancellations Policy: Because we want to get your order to you as quickly as possible, our custom orders begin the production process immediately after they are ordered. Because of this, we can not allow any order cancellations on custom products. On any stock products and accessories, your order can be canceled any time prior to it being shipped. Just call us at 724-550-4051 and we will help you cancel the order.

Have a specific question? Feel free to contact us.